Shipping Policy
Shipping Policy
At Frinelle, we strive to provide the best possible shopping experience for our customers. Due to the high demand for our lifestyle products, we want to ensure transparency and set clear expectations regarding our shipping process.
1. Processing Time:
a. Once an order is placed, please allow up to 2 business days for order processing.
2. Shipping Time:
a. Our products are in high demand, and we are working diligently to fulfill orders promptly.
b. Please anticipate a shipping time of approximately two weeks from the date of order confirmation.
3. Tracking Information:
a. Once your order has been shipped, you will receive an email confirmation with tracking information to monitor the progress of your delivery.
4. International Shipping:
a. For international orders, shipping times may vary due to customs processing. Please allow additional time for your order to reach its destination.
5. Delays:
a. While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as customs delays, extreme weather conditions, or other factors beyond our control may impact delivery times. We appreciate your understanding in such situations.
6. Multiple Items:
a. If your order includes multiple items, they may be shipped separately to expedite the delivery process. You will receive separate tracking information for each shipment.
7. Contact Us:
a. If you have any concerns about the status of your order or if you require further assistance, please feel free to contact our customer support team at contact@frinelle.com
8. Order Modifications:
a. Once an order has been placed, we are unable to make changes or modifications. Please review your order carefully before confirming your purchase.
9. Holiday Seasons:
a. During peak holiday seasons, shipping times may be longer than usual. We recommend placing orders well in advance to ensure timely delivery.
We appreciate your patience and understanding as we work hard to fulfill your orders and meet the high demand for our products. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing Frinelle!
contact@frinelle.com