Return And Exchange
Returns and Exchange Policy
At Frinelle, our goal is to ensure your satisfaction with our lifestyle products. We accept returns within 7 days of order delivery, and we are committed to addressing any issues or concerns you may encounter with your purchase. Please read our Returns and Exchange Policy carefully to understand how we handle product-related problems.
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Eligibility for Returns and Exchanges:
a. We accept returns within 7 days of receiving your order. Products must be unused and in their original packaging.
b. If you encounter any issues with your product, such as defects or damages, please contact us within [14] days of receiving your order.
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Contacting Us:
a. In the event of a problem with your product, please reach out to our customer support team at contact@frinelle.com.
b. Provide a detailed description of the issue, along with clear photographs showcasing the problem, to help us assess and resolve the matter promptly.
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Assessment and Resolution:
a. Our customer support team will review your case and respond to your inquiry within [7 business days].
b. If the issue is deemed valid, we may offer a replacement, exchange, or a refund, depending on the circumstances.
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Damaged or Defective Products:
a. If your product arrives damaged or defective, we will work with you to resolve the issue. Please retain the original packaging for assessment purposes.
b. We may request additional information or photographs to facilitate the resolution process.
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Non-Returnable Items:
a. Certain items, such as intimate or personal care products, may not be eligible for return due to health and hygiene reasons. Please review product descriptions carefully before making a purchase.
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Shipping Costs:
a. Customers are responsible for the cost of shipping items back to us for assessment. However, if the issue is confirmed as a manufacturing defect or error on our part, we will cover the return shipping costs.
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Refund Process:
a. Refunds, if applicable, will be processed using the original payment method once the assessment is complete.
b. Refund processing times may vary depending on your financial institution.
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Contact Information:
If you have any questions or concerns regarding our Returns and Exchange Policy, please contact us at contact@frinelle.com.
Note: This Returns and Exchange Policy is effective as of 22 January 2024 and may be subject to change. We recommend reviewing this policy periodically for any updates.
Thank you for choosing Frinelle.