Cancelation and Refund Policy

Eligibility for Refunds:

• Products are eligible for a refund if they arrive damaged or defective. In such cases, we require you to contact us within 7 days of receiving your order, along with photographic evidence of the damage or defect. Our customer service team will guide you through the return and refund process.
• Refunds are only applicable to products that have not been used or altered in any way. To be eligible, the item must be returned in its original packaging, including any tags, labels, or accessories that came with it.

Non-Refundable Situations:

• We do not offer refunds if the product shows signs of use or damage not caused by manufacturing defects.
• Refunds will not be issued for issues arising due to improper care or misuse of the product.
• If an order is not delivered due to incorrect address details provided by the customer or if the customer fails to receive the package after multiple delivery attempts, we cannot offer a refund.

Shipping-Related Issues:

• While we do our best to ensure timely delivery, we rely on third-party shipping companies for the shipping and delivery of our products. Unfortunately, we cannot be held responsible for delays or lost shipments caused by the courier company, customs, or natural disasters. In such cases, refunds will not be issued.
• If the shipping company fails to deliver the product despite accurate information and attempts, refunds will not be provided, as this is beyond our control. We encourage customers to reach out to the shipping company directly to resolve such issues.

Return Process:

• To initiate a return, please contact our customer support team within 7 days of receiving your order. Once we confirm the eligibility for a return, we will provide you with the necessary return instructions.
• Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Refund Approval:

• All refund decisions are solely at the discretion of The Seller. We reserve the right to determine if a refund is appropriate based on the circumstances provided. No external parties or entities are authorized to influence or make decisions regarding refunds on our behalf.
• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-10 business days to your original payment method.
• Money Back Guarentee is decided by us the seller and the customer has to return it to recieve the refund.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team within 7 days of receiving the product.

Sale Items:

• Please note that sale items or items purchased with discount codes are not eligible for refunds or exchanges.